Refund and cancellation policy

Free sample

The five-lead sample is free and does not start a subscription. You may subscribe directly through live checkout or request and approve a sample first.

Cancel any time

Monthly subscriptions renew until canceled. You may cancel before the next renewal through the payment provider's account portal or by emailing hello@awardcue.com. Cancellation stops future charges; access continues through the paid billing period unless a refund is issued.

Fourteen-day refund window

You may request a full refund of an initial subscription charge or renewal within 14 calendar days of that charge. Include the order email and reason for the request so we can locate it promptly. We may also refund duplicate charges, material delivery failures, or other cases required by law outside that window.

How refunds are processed

Approved refunds are returned to the original payment method by Dodo Payments, the Merchant of Record shown at checkout. Bank and payment-method processing times vary, and Dodo Payments may contact you about the request.

Local rights

This policy does not limit any non-waivable consumer cancellation, withdrawal, or refund rights that apply in your location or under the checkout terms.

Contact

Send cancellation or refund requests to hello@awardcue.com. We aim to acknowledge requests within two business days.