Refunds
Refund and cancellation policy
Effective August 14, 2026
Free sample
The five-lead sample is free and does not start a subscription. Payment is requested only after you approve the sample and select a plan.
Cancel any time
Monthly subscriptions renew until canceled. You may cancel before the next renewal through the payment provider's account portal or by emailing hello@awardcue.com. Cancellation stops future charges; access continues through the paid billing period unless a refund is issued.
Fourteen-day refund window
You may request a full refund of an initial subscription charge or renewal within 14 calendar days of that charge. Include the order email and reason for the request so we can locate it promptly. We may also refund duplicate charges, material delivery failures, or other cases required by law outside that window.
How refunds are processed
Approved refunds are returned to the original payment method by the payment provider. Bank and payment-method processing times vary. If checkout identifies FastSpring as the seller or Merchant of Record, FastSpring processes the return and may contact you about the request.
Local rights
This policy does not limit any non-waivable consumer cancellation, withdrawal, or refund rights that apply in your location or under the checkout terms.
Contact
Send cancellation or refund requests to hello@awardcue.com. We aim to acknowledge requests within two business days.